"It really opened up an opportunity for us to text on a more regular basis," says Kimberly, their Head of Member Experience Operations. Because of a recent change in the laws, it started looking into a text messaging system for business that would let them communicate with patients over SMS/MMS messages on the fly. Healthcare practice Firefly Health was growing quickly, and what's unique is that it has a contact center team too. And beyond just texting clients, they've found another clever way to use texting: Instead of paying for a separate business text messaging service, they get all their communication channels in one convenient place (and in one convenient monthly invoice). Specifically, Dialpad, which gives them not only a VoIP phone system, but also video meetings and SMS/MMS text messaging-all from an app on their laptops or cell phones. Parkway Solutions is an accounting firm that helps small and medium sized business with payroll, and to stay in touch with clients, they use a unified communications platform. Using text messaging services for business: 5 case studies 1. Today, you've got lots of text messaging business opportunities, like using texting to respond quickly to simple questions, ask for feedback, and send delivery updates or appointment reminders.Īnd the best thing is, SMS text messaging for business can be done on your personal cell phone-while protecting your personal number if you're using an app like Dialpad's. It’s also super-convenient for reaching customers or clients who prefer texting. Need to ask a colleague a quick question? Don’t type a lengthy email-just send them a text. SMS business text messaging is a thing now, and it has many applications for both internal and external communications with teammates and clients.įor one thing, it saves time. You might think of texting as an informal means of communication, more suited to chatting with friends than to business. Is it acceptable to use text messaging for business?
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